NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE – May 21st 2013 – Shopping Cart Upgrades

Posted on May 17, 2013 @ 3:49 pm by kwilliams

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:

Date and Time of Maintenance: May 21st, 2013 at 02:00 AM – 06:00 AM EDT (0700 – 1100 UTC)

 

Description: Hostmysite.com will be upgrading your shopping cart software. During the upgrade, you may experience one or two very short outages in service as the web server software is restarted to have the upgrade become active.

Locations Affected: Newark, Delaware

Impact: One or two very short outages lasting no more than 10 seconds.

 

Contact: Please visit https://solutions.hostmysite.com to submit a support ticket, or feel free to call into our support center at (877)-215-HOST.

Regards,

The HostMySite Platform Team

Posted in System Maintenance, Systems Status | Leave a comment

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE – May 31st 2013

Posted on May 17, 2013 @ 2:57 pm by kwilliams

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE:

 

Date and Time of Maintenance: May 31, 2013 – 2:00am  – 4:00 am EST (7:00am – 9:00am GMT)

Description: HostMySite will be replacing a network switch in our VPS server environment to proactively protect against possible reliability issues.

Locations Affected: Newark, DE

Impact: While no downtime is expected, there is a possibility of traffic loss for a few seconds.

Contact: If you have any questions or concerns about this notification, please contact our support center at (877) 215-HOST or create a support ticket at https://solutions.hostmysite.com.

Regards,

The HostMySite Network Services Team

Posted in System Maintenance, Systems Status | Leave a comment

VPS Node Event

Posted on May 16, 2013 @ 1:22 pm by JimmyM

=== Resolution 1:40pm ===

Parallels was able to determine that there were some Virtuozzo patches that needed to be applied to the node.

After doing so, the node and all VPS returned to normal working state.

=== 1:20pm ===

We have been experiencing an issue with a single VPS node causing all VPS on the node to be down.

We have escalated the issue to Parallels support team and they are currently logged into the node to troubleshoot.

Posted in Systems Status, Uncategorized | Leave a comment

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE: May 16th, 2013 2:00AM – 6:00AM EST

Posted on May 7, 2013 @ 1:49 pm by srossello

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE: May 16th, 2013 2:00AM – 6:00AM EST

Date and Time of Maintenance: May 16th, 2013 2:00AM – 6:00AM EST (7:00AM – 11:00AM GMT)

Description: HostMySite will be upgrading one mail server from SmarterMail version 5.5 to version 10.  This server is mail76.safesecureweb.com(204.12.12.252)  If you would like to determine whether or not you are affected by this upgrade, just ping your mail server(mail.domain.com) and if the IP matches the one above, you will be affected. The upgrade will be completely seamless and automatic and requires no intervention on your part. The actual upgrade should take about 2 hours, during which your access to the mail server will be restricted. There will be no loss of any inbound or outbound mail at any time during the upgrade.
After the upgrade is complete, you will have access to the following new features:
-    Improved webmail interface

-    Optimized UI for smartphones and tablets

-    Improved message archiving

-    Faster, more accurate searching

-    Enhanced outlook synchronization

-    Improved anti-spam protection

-    New message notifications

-    Synchronization center for managing mobile devices

For a complete list of new features, click on the link below:

https://solutions.hostmysite.com/index.php?/Knowledgebase/Article/View/8155/129/whats-new-in-smartermail-10x

For more information on using SmarterMail 10, click on the link below:

http://help.smartertools.com/SmarterMail/v10/

We hope you find this new features and service enhancements useful. If you have any questions about the upgrade, please don’t hesitate to contact us.
Thank you for your continued support,

Locations Affected: Newark, Delaware

Impact: Mail services will be stopped for up to 2 hours to allow all data to be migrated to the new hardware infrastructure. The mail software upgrade will also occur during this time.

Contact: If you have any questions or concerns about this notification, please contact our HostMySite Support Team at (877)-215-HOST.

Regards,
The HostMySite.com Platform Team

Posted in Mail Server, System Maintenance, Systems Status | Leave a comment

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE: May 2, 2013

Posted on May 1, 2013 @ 10:40 am by RStubbs

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE:

Date and Time of Maintenance: May 2, 2013 2:00am – 6:00am EST (7:00am – 11:00am GMT)

Description: Hostmysite.com will be performing routine maintenance on our billing system

Locations Affected: Newark, DE

Impact: The maintenance will require restarting the service that powers the billing system. This is expected to cause about 10 minutes of down time for only the billing system.

Contact:

If you have any questions or concerns about this notification, please contact our HostMySite Support Team at (877)-215-HOST.

Regards,

The HostMySite.com Platform Team

Posted in Uncategorized | Leave a comment

Phone System Issues

Posted on May 1, 2013 @ 9:14 am by kwilliams

==== Resolution 12:30 PM Eastern ====

After testing and verification, the phone issues are resolved. Again, we apologize for any inconvenience this may have caused. If you require any assistance please feel free to contact our support depart  at 877.215.HOST or submit a ticket at https://solutions.hostmysite.com .

==== Update 10:30 AM Eastern ====

Our troubleshooting steps seems to have alleviated the issues. We are now accepting phone calls properly. We are still monitoring this to verify all issues are resolved.

==== Update 10:00 AM Eastern ====

Our IT department has found an issue which looks to be related our phone system gateway server. We are currently looking into this further and will be attempting several troubleshooting steps in attempt to resolve the issues.

===============================

HostMySite is currently experiencing outages related to our phone systems. When dialing into our sales, support or billing number, our customers may receive dropped calls, failed connections, or difficulty hearing when a call is connected.

We are currently working to resolve these issues. If assistance is needed, please create a ticket with us by visiting:

https://solutions.hostmysite.com

Our local numbers are working.

Support/Sales:   302-731-4948

Billing:  302-224-1664

Progress updates will be made here when available.

We apologize for this inconvenience and are doing everything we can to restore services as quickly as possible.

Posted in Phone System, Systems Status | Leave a comment

Server Toucan Down

Posted on Apr 26, 2013 @ 12:47 pm by JimmyM

=== Resolution 12:50pm ===

Rebooting the server brought all services back online.

=== Event start 12:45pm ===

The ColdFusion server Toucan began alarming in our internal monitoring system.

We were not able to bring ColdFusion or IIS back up.

We are attempting  a server reboot at this time.

 

Will update in 15 minutes.

Posted in Systems Status | Leave a comment

Chat link through Customer Control Panel not working.

Posted on Apr 22, 2013 @ 2:26 pm by JoshT

:::::UPDATE 3:00PM Eastern:::::

We have corrected the issue with chats through the Customer Control Panel.

——————————————————————————–

Hello,

We are currently working to fix the Chat button located within the “Help & Support” tab of your Customer Control Panel.  We noticed that chats coming in through this section were immediately timing out.

You can still chat with one of our agents through the Solutions Center by logging into https://Solutions.HostMySite.com.

Thank you for your patience and understanding.

Regards,
Joshua Tobiansky
Director of Support Operations
HostMySite

Posted in Control Panel, Systems Status | Leave a comment

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE: April 25, 2013

Posted on Apr 18, 2013 @ 11:29 am by RStubbs

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE:

Date and Time of Maintenance: April 25, 2013 2:00am – 6:00am EDT (7:00am – 11:00am GMT)

Description: Hostmysite.com will be performing maintenance to our control panel and ticketing systems.

Locations Affected: Newark, DE

Impact: The maintenance will require rebooting of the servers that house the ticketing system and control panel systems. During this time, there may be intermittent connectivity issues not expected to exceed 30 minutes.

Contact:

If you have any questions or concerns about this notification, please contact our HostMySite Support Team at (877)-215-HOST

Regards,

The HostMySite.com Platform Team

Posted in Systems Status | Leave a comment

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE: April 18th, 2013 2:00AM – 6:00AM EST

Posted on Apr 18, 2013 @ 2:58 am by srossello

NOTIFICATION OF HOSTMYSITE.COM SCHEDULED MAINTENANCE: April 18th, 2013 2:00AM – 6:00AM EST

Date and Time of Maintenance: April 18th, 2013 2:00AM – 6:00AM EST (7:00AM – 11:00AM GMT)

Description: HostMySite will be upgrading two mail servers from SmarterMail version 5.5 to version 10.  These two servers are mail30.safesecureweb.com(65.36.160.42) and mail74.safesecureweb.com(208.112.93.196). If you would like to determine whether or not you are affected by this upgrade, just ping your mail server(mail.domain.com) and if the IP is one of these two, you will be affected. The upgrade will be completely seamless and automatic and requires no intervention on your part. The actual upgrade should take about 2 hours, during which your access to the mail server will be restricted. There will be no loss of any inbound or outbound mail at any time during the upgrade.
After the upgrade is complete, you will have access to the following new features:
-    Improved webmail interface

-    Optimized UI for smartphones and tablets

-    Improved message archiving

-    Faster, more accurate searching

-    Enhanced outlook synchronization

-    Improved anti-spam protection

-    New message notifications

-    Synchronization center for managing mobile devices

For a complete list of new features, click on the link below:

https://solutions.hostmysite.com/index.php?/Knowledgebase/Article/View/8155/129/whats-new-in-smartermail-10x

For more information on using SmarterMail 10, click on the link below:

http://help.smartertools.com/SmarterMail/v10/

We hope you find this new features and service enhancements useful. If you have any questions about the upgrade, please don’t hesitate to contact us.
Thank you for your continued support,

Locations Affected: Newark, Delaware

Impact: Mail services will be stopped for up to 2 hours to allow all data to be migrated to the new hardware infrastructure. The mail software upgrade will also occur during this time.

Contact: If you have any questions or concerns about this notification, please contact our HostMySite Support Team at (877)-215-HOST.

Regards,
The HostMySite.com Platform Team

Posted in Mail Server, System Maintenance, Systems Status | Leave a comment