We have had data loss on the SmarterMail 8 server, “HMS-Mail007″. We are currently restoring the data to the server. A small amount of customer accounts are affected. As the data is restored, the accounts will come back online. We will be keeping an eye on the restore and we will update this post when the restore is complete. We apologize for any inconvenience this may have caused. Our team is working hard to restore the data as quickly as possible.
[Update: 4/30/2012 @ 7:19AM Eastern]
The data restore is complete. We are currently moving the data files to the correct places on the file system. Once that has been completed all mail services will be back online.
[Resolution: 4/30/2012 @ 8:12AM Eastern]
All mail has been restored and all accounts are online. If you have any further issues, please call or create a ticket with our support department. Again, we apologize for any inconvenience this issue may have caused.