::::::::::::::::Resolution – 5/23/12 @ 8:30pm:::::::::::::::::::::::::::
After resubscribing the self-signing certificates to the servers, there were still latency issues with the OWA interface.
The issue was found to stem from the primary mailbox server. The mailbox server was failed over to the secondary mailbox server and restarted. The OWA latency was immediately corrected and all tests have been successful and the environment is considered to be stable.
::::::::::::::::Update – 5/23/12 @ 6:30pm:::::::::::::::::::::::::::
Further testing has shown that the issue has not been corrected.
We are experiencing intermittent latency and non-responsiveness for all Exchange related services and are still troubleshooting the issue.
::::::::::::::::Update – 5/23/12 @ 5:10pm:::::::::::::::::::::::::::
Our Exchange Administrators have determined the root cause to be a problem with the self-signing certificates. This caused both our Edge and Hub servers to throw errors and cause mail to stop sending and problems with Authentication when logging into Exchange from OWA or Outlook. We have corrected the self-signing certificates by replacing them.
We have successfully tested Outlook and Web Access and were able to log-in and send and receive messages. We have had customers verify they could login and send/receive email as well, however, we are not calling this issue resolved as we need to ensure that the servers do not continue to have problems.
We will continue to monitor the services over the next few hours.
::::::::::::::::Update – 5/23/12 @ 4:15pm:::::::::::::::::::::::::::
All Hosted Exchange services are back online, however, we still have reports of clients having problems logging in or taking a long time to log in. Our Exchange administrators are continuing to work towards a solution.
There is still no ETA at this time.
::::::::::::::::Original Post – 5/23/12 @ 1:20pm::::::::::::::::::::::::::
We are currently aware of a problem with our Hosted Exchange services. At this time, the issue is with the CAS service which provides authentication. Its purpose is to permit a user to access the application using their login and password.
While you may not be able to access your email, all incoming mail is not being lost and will be available to you once we resolve this issue. Our Exchange Administrators are currently reviewing the situation and working on a fix.
At this time we do not have any ETA, however, this is a top priority.
it is now 3:00. any update?
Hi Jeff, I apologize for the delay in the updates. We did not have any update until 4:15. I should have another update around the 5pm ET timeframe.
An update of some sort would be appreciated. My business emails have been screwed up all day because of this problem, and a lack of updates makes me feel neglected. Your only post about this is nearly 3 hours old.
Hi Joseph, I apologize for the delay, but we did not have any updates until 4:15pm ET when I posted my last update. I should have another update around 5PM ET.