We have resolved the issue with authenticating users through FTP. Please test to ensure that this is working by attempting to login through FTP at your earliest convenience. If you have any further issues, please let us know immediately so that we may continue to assist you.
We apologize for any inconvenience which you may have experienced and greatly appreciate your patience.
We are currently experiencing issues affecting the back-end database for FTP on our Classic Windows Servers. During this time, customers on our Classic Windows platform will not be able to log in to FTP through to manage their web hosting subscriptions.
We are fully aware of this situation and are currently working on resolving this issue as soon as possible. We will update this post with updates as they become available.
If you have any questions, please contact our support team at 1-877-215-HOST (4678) or submit ticket by logging into https://solutions.hostmysite.com.
Thank you for your patience.