::::::UPDATE @ 9:40 pm EDT on 5/29/2014::::::
We have restored the shared server ‘showboat’ to it’s original state. If you continue to experience issues, please contact us right away.
At this time, all websites are now resolving properly.
We thank you for your patience, if there are further issues please do not hesitate to contact our support team.
::::::UPDATE @ 6:39 pm EDT on 5/29/2014::::::
The bare-metal restore is still continuing. We currently are at 78% complete. We are still restoring the large file partition. We will continue to update through out the night as things progress.
Thank you for your continued patience.
:::::UPDATE @ 4:57pm EDT on 5/29/2014:::::
The bare-metal is continuing to progress, and is currently at 74%. The restore has reached the actual website files partition which is approximately 200GB in size. As this is the largest partition with the most files, it is not possible for us to calculate a new ETA. We will continue to update as we have additional information.
:::::UPDATE @ 3:40pm EDT on 5/29/2014:::::
The bare-metal restore is currently at 71%. The next update will be made once the restore has completed.
:::::UPDATE @ 3:25pm EDT on 5/29/2014:::::
The bare-metal restore is going rather quickly. It is currently at 47%. A rough ETA at this point looks to be 1-1.5 hours.
::::UPDATE @ 2:45pm EDT on 5/29/2014:::::
We have tried a chassis swap by placing the drives in new hardware. This was unsuccessful. We are now performing a restore of the server to new hardware. We will continue to work on the original server to see if we can correct the issue. There is still no ETA on when the server will be back online.
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:::::Original Post @ 3:30PM EDT on 5/29/2014:::::
We are currently experiencing an issue with the Linux Shared Hosting server – Showboat.
The server is experiencing a “Kernel Panic,” which is an action taken by the operating system upon detecting an internal fatal error from which it cannot safely recover. We are currently determining if this is a problem related to hardware or software.
Our Platform Administration team is currently working to determine the exact cause so a solution can be implemented.
We will continue to post updates to this blog post as we have new information.
