System Status

HostMySite – Notification of Maintenance – ecomm-web01– June 22, 2017 – 2 AM to 6 AM EDT

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:

Date and Time of Maintenance: June 22, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)

Description: Email server ecomm-web01 will have it's RAID card battery replaced.

Locations Affected: Newark, Delaware

Impact: The email server will be unavailable for approximately 15 minutes. Websites and stores hosted on this server will be unavailable during this time.

Contact: If you have any

June 15th, 2017

HostMySite – Notification of Maintenance – Kickback – April 8, 2017 – 2 AM to 6 AM EDT

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:

Date and Time of Maintenance: April 8, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)

Description: Email server Kickback will have it's RAID card battery replaced.

Locations Affected: Newark, Delaware

Impact: The email server will be unavailable for approximately 15 minutes. Email services will be unavailable, however emails sent will be queued and will delivered once the server comes

June 6th, 2017 /

HostMySite – Notification of Maintenance – Eagle – May 19, 2017 – 2 AM to 6 AM EDT

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:

Date and Time of Maintenance: May 19, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)

Description: The VMWare ESXi node, which the server eagle resides on, will be rebooted for quick system maintenance.

Locations Affected: Newark, Delaware

Impact: The web server will be unavailable for approximately 15 minutes.

Contact: If you have any questions or concerns about this notification,

May 12th, 2017

HostMySite – Notification of Maintenance – Pelican – May 9, 2017 – 2 AM to 6 AM EDT

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: May 9, 2017 2:00am – 6:00am EDT (6:00am – 10:00pm GMT)

Description: RAID card battery replacement cable will be installed on the web server.

Locations Affected: Newark, Delaware

Impact: All websites hosted on the server will be unavailable when the maintenance is being performed. Anticipated downtown is about 20 minutes.

Contact: If you have any

April 25th, 2017 /

HostMySite – Notification of Maintenance – Mail68 and Grapple – March 25, 2017 – 2 AM to 6 AM EDT

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: April 25, 2017 2:00am – 6:00am EDT (6:00am – 10:00pm GMT)

Description: RAID card battery replacement will be performed on your mail server.

Locations Affected: Newark, Delaware

Impact: Email server will be offline and unavailable briefly for the RAID card battery replacement. All services (SMTP, POP, IMAP, WebMail, etc) will be unavailable during this time.

April 19th, 2017 /

HostMySite – Notification of Maintenance – Power Interruption To Backup Servers – April 20th, 2017 – 10 PM to 1 AM

Date and Time of Maintenance: April 20th, 2017 10:00pm – 1:00am EDT (2:00am – 5:00am GMT)

Affecting backups and restores for the following servers:

Obama
Bamboo
Metalhead
NewYork
Cardinal
Force
Allegro
Hamlin
Ratchet
Hawk
Vulture
Bush
NewMexico
Nebula
Delorean
Meteor
Might
Dirge
Jackson

Description: Maintenance is being performed to provide additional power redundancy to our racks in the Data Center. Power supplying your backup server

April 7th, 2017 /

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: April 10, 2017 3:00 am – 6:00 am EDT (7:00 am – 10:00 am GMT)

Description: Our vendor will be performing an upgrade of our ticket management system. This upgrade will provide our team with greater usability and analytics to better assist our customers.

Locations Affected: All customers will be affected.

Impact: We expect less than 30 minutes of downtime

April 7th, 2017

HostMySite – Notification of Maintenance – WIN-CF15 – March 31, 2017 – 2 AM to 6 AM EDT

Date and Time of Maintenance: March 31, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)

Description: SSL ciphers and protocols will be updated on server.

Locations Affected: Newark, Delaware

Impact: There will be up to 30 minutes of downtime while the settings take effect.

Contact: If you have any questions or concerns about this notification, please contact HostMySite at 1-877-215-4678 (+1.302-731-4948) or log into

March 27th, 2017

HostMySite – Notification of Maintenance – Huffer – March 29, 2017 – 2 AM to 6 AM EDT

Date and Time of Maintenance: March 29, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)

Description: RAID card battery will be replaced on server.

Locations Affected: Newark, Delaware

Impact: Server will be shut down and powered off when maintenance is being performed. Anticipated downtime is 30 minutes.

Contact: If you have any questions or concerns about this notification, please contact HostMySite at 1-877-215-4678 (+1.302-731-4948)

March 27th, 2017

HostMySite – Notification of Maintenance – Mercedes, Falcon, Delorean, & Turkey – March 29, 2017 – 2 AM to 6 AM EDT

Date and Time of Maintenance: March 29, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)

Description: RAID card battery will be replaced on server.

Locations Affected: Newark, Delaware

Impact: Server will be shut down and powered off when maintenance is being performed. Anticipated downtime is 30 minutes.

Contact: If you have any questions or concerns about this notification, please contact HostMySite at 1-877-215-4678 (+1.302-731-4948)

March 24th, 2017

Scheduled Maintenance: RightNow Ticketing System March 17, 2017 11:00 PM EDT – March 18, 2017 4:00 AM EDT (3:00 AM – 8:00 AM GMT)

Date and Time of Maintenance: March 17, 2017 11:00 PM EDT – March 18, 2017 4:00 AM EDT (3:00 AM – 8:00 AM GMT)

Description:
Our vendor will be performing maintenance on our ticketing system.

Locations Affected:
All customers will be affected.

Impact:
During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

March 17th, 2017

HostMySite
– Notice of Maintenance –
Support Ticketing System Maintenance
March 10, 2017 11:00 PM EST – March 11, 2017 3:00 AM EST

Date and Time of Maintenance: March 10, 2017 11:00 PM EST – March 11, 2017 3:00 AM EST (4:00 AM – 8:00 AM GMT)

Description: Our support ticketing software vendor will be performing system maintenance.

Locations Affected: All customers will be affected.

Impact: The maintenance should have little or no impact to our support ticketing system. In the event of a service interruption, HostMySite customers

March 10th, 2017

HostMySite – Notification of Maintenance – Mail83.safesecureweb.com – March 17, 2017 – 2 AM to 4 AM EDT

Date and Time of Maintenance: 3/17/2017 2:00:00 AM EDT - 3/17/2017 4:00:00 AM EDT

Description: Server Mail83.safesecureweb.com RAID Battery Replacement

Locations Affected: Newark, Delaware

Impact: Machine will be unavailable while the RAID battery is being replaced. eMail may be unavailable for a brief period and any email sent or waiting to be received during maintenance will be held in queue.

Contact: If you have any

March 10th, 2017

HostMySite – Notification of Maintenance – Server Pro-mail001 – March 10, 2017 – 2 AM to 4 AM

Date and Time of Maintenance: 3/10/2017 2:00:00 AM - 3/10/2017 4:00:00 AM

Description: Server Pro-mail001 RAM Replacement

Locations Affected: Newark, Delaware

Impact: Machine will be unavailable while RAM is being replaced. eMail may be unavailable for a brief period and any email sent or waiting to be received during maintenance will be held in queue.

Contact: If you have any questions or concerns about this

March 9th, 2017

HostMySite – Notification of Maintenance – Server Sideswipe – March 10, 2017 – 2 AM to 4 AM

Date and Time of Maintenance: 3/10/2017 2:00:00 AM - 3/10/2017 4:00:00 AM

Description: Server Sideswipe RAID battery replacement

Locations Affected: Newark, Delaware

Impact: Machine will be unavailable while RAID battery is being replaced.

Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678. Additional contact details may be found at https://www.hostmysite.com/support

March 9th, 2017

2/8/17 Multi-customer impacting event

=== Incident Start ===
At around 3am EST, a networking device in our Newark datacenter went down.

We are working diligently to resolve the incident as quickly as possible.

Services hosted on the following servers are currently down:

Mail Servers:
Optimus

Defcon

hms-mail005

Grapple

Hoist

Hardhead

 

Database server:
Palm

 

Web servers:
Falcon

Quail

 

=== Update/Resolution 6:15am ===
The servers behind the down

February 8th, 2017

Notification of HostMySite Maintenance

Date and Time of Maintenance: 2/10/2017 3:00:00 AM - 2/10/2017 4:00:00 AM

Description: : A failed RAID DIMM (DIMM 2) will be replaced.

Locations Affected: Newark, Delaware

Impact: Machine will be unavailable while RAM is being replaced.

Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678

February 7th, 2017

Notification of HostMySite Maintenance

Date and Time of Maintenance: 2/9/2017 2:00:00 AM - 2/9/2017 3:00:00 AM

Description: The RAID battery will be replaced in perceptor

Locations Affected: Newark, Delaware

Impact: Mail will be unavailable in the window while the battery is replaced.

Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678

February 7th, 2017

Notification of HostMySite Maintenance

Date and Time of Maintenance: 2/8/2017 3:00:00 AM - 2/8/2017 4:00:00 AM

Description: The RAID battery in Dirge will be replaced.

Locations Affected: Newark, Delaware

Impact: Mail will be unavailable in the window while the battery is replaced.

Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678

February 7th, 2017

Notification of HostMySite Maintenance

Date and Time of Maintenance: 2/8/2017 2:00:00 AM - 2/8/2017 3:00:00 AM

Description: Disable 3DES ciphers on Ecomm-web01

Locations Affected: Newark, Delaware

Impact: Websites may see momentary impact during apache restart

Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678

February 7th, 2017

Scheduled Maintenance: RightNow Ticketing System February 3, 2017 11:00 PM EST – February 4, 2017 3:00 AM EST (4:00 AM – 8:00 AM GMT)

Date and Time of Maintenance:
February 3, 2017 11:00 PM EST – February 4, 2017 3:00 AM EST (4:00 AM – 8:00 AM GMT)

Description:
Our vendor will be performing maintenance on our ticketing system.

Locations Affected:
All customers will be affected.

Impact:
During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

February 3rd, 2017

Shared Server outage win-web01 – 12/8/2016

Update:

The permissions issues have been fixed on this server on 12/9/2016. If you are on this server and find any sites issues then please contact the support department.

Currently the server is down due to permissions issues on the web root directories. The vendor is working to resolve this issue and the sites on the server will come back online once they have corrected

December 8th, 2016

Scheduled Maintenance: RightNow Ticketing System Dec 5 (9 AM – 11 AM GMT)

Date and Time of Maintenance:

December 5, 2016 4:00 AM EST – December 5, 2016 6:00 AM EST (9:00 AM – 11:00 AM GMT)

Description:

We will be updating the Ticketing and Chat portions of the Control Panel

Locations Affected:

All customers will be affected.

Impact:

During this maintenance the Ticketing will be intermittently unavailable and the ability to start new Chats will be intermittently

November 30th, 2016

Scheduled Maintenance: RightNow Ticketing System Nov 4 – Nov 5 (3 AM – 7 AM GMT)

Date and Time of Maintenance:
November 4, 2016 11:00 PM EDT – November 5, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description:
Our vendor will be performing maintenance on our ticketing system.

Locations Affected:
All customers will be affected.

Impact:
During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

November 3rd, 2016

Scheduled Maintenance:
RightNow Ticketing System
Oct 7 – Oct 8 (3 AM – 7 AM GMT)

Date and Time of Maintenance:
October 7, 2016 11:00 PM EDT – October 8, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description:
Our vendor will be performing maintenance on our ticketing system.

Locations Affected:
All customers will be affected.

Impact:
During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

October 7th, 2016

ColdFusion Shared Server outage – 10/5/2016

We currently have an outage with several of our older ColdFusion servers. Our platform team is working on this issue currently.

Update: All servers are back online at this time. If you have any further issues then please contact our support department.

October 5th, 2016

Notification of HostMySite Maintenance

Date and Time of Maintenance: September 28, 2016 5:00PM EDT (9:00PM GMT) – 5:30PM EDT (9:30PM GMT)

Description: HostMySite is performing emergency maintenance on our Hosted Exchange and Control Panel

Locations Affected: Newark, Delaware

Impact: The control panel will be temporarily unavailable while we restart some services.  Websites and email should be unaffected.

Contact: If you have any questions or concerns about this notification, please

September 28th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: September 2, 2016 11:00 PM EDT – September 3, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

 

Description: Our vendor will be performing maintenance on our ticketing system.

 

Locations Affected: All customers will be affected.

 

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel,

August 31st, 2016

Phone Issues – 8/24/2016 – Closed

8/24/2016 - 5:19 PM EDT

Phone system is back up and running as normal.  Sorry for the inconvenience.

 

We are currently investigating a problem with our phone system. If you have any trouble calling in, please utilize our support chat.

August 24th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: August 19, 2016 11:00 PM EDT – August 20, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description: Our vendor will be performing maintenance on our ticketing system.

Locations Affected: All customers will be affected.

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

August 19th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: August 8, 2016 2:00 AM EDT – August 8, 2016 6:00 AM EDT (6:00 AM – 10:00 AM GMT)

Description: Our vendor will be performing an upgrade of our ticket management system. This upgrade will provide our team with greater usability and analytics to better assist our customers.

Locations Affected: All customers will be affected.

Impact: We expect less than

August 5th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: August 5, 2016 11:00 PM EDT – August 6, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description: Our vendor will be performing maintenance on our ticketing system.

Locations Affected: All customers will be affected.

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

August 5th, 2016

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: August 3, 2016 2:00AM EDT (6:00AM GMT) – 6:00AM EDT (10:00AM GMT)

Description: HostMySite is performing maintenance on Win-CF04

Locations Affected: Newark, Delaware

Impact: The server will be briefly unavailable when it is rebooted. Otherwise, no impact is expected.

Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678 or create a

August 2nd, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: July 15, 2016 11:00 PM EDT – July 16, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)
Description: Our vendor will be performing maintenance on our ticketing system.
Locations Affected: All customers will be affected.
Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

July 15th, 2016

DDoS Attack: Shared Mail Server: Goose mail40.safesecureweb.com

****Update 10:49 AM EST****

The Null route has been lifted as the attack has stopped. If the attack continues it will be null routed again. We will post any updates as we have them if the issue persists. At this time mail functionality on the server should be running. Please contact support with any continued issues

 

 

 

We are currently experiencing a Denial

July 7th, 2016

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: July 5th, 2016 2:00am – 6:00am EDT through July 8th, 2016 2:00am – 6:00am EDT (July 5th 6:00am – 10:00am GMT through July 8th 6:00am – 10:00am GMT)

Description: Hypervisor Infrastructure System Patching

Locations Affected: Newark, DE

Impact: All hosted servers will experience a single period of downtime of up to 30 minutes between the hours of 2am and 6am

June 23rd, 2016

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: June 22, 2016 2:00AM – 6:00AM EDT (6:00AM – 10:00AM GMT)

Description: Disk drive will be expanded to support additional data

Locations Affected: Newark, DE

Impact: Brief downtime (Less than 30 minutes) is expected during the expansion on servers WIN-WEB04, WIN-WEB05, WIN-WEB10.

Contact:  If you have any questions or concerns about this notification, please contact Support (support@hostmysite.com, 877-215-4678)

June 21st, 2016 0 comments

DDoS Attack: Shared Server: win-web05

===Update 5/30/2016 5 PM === The attack has been mitigated and we have restored services on the server win-web05 on 5/30/2016
 
=== Original Post === We are currently experiencing a Denial of Service attack against the shared server win-web05. All sites on this server using the shared IP address 204.12.60.154 are currently down as we had to null route the IP to prevent further

May 30th, 2016

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