Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: January 8, 2018 2:00 am – 6:00 am EST (7:00 am – 11:00 am GMT)

Description: Our vendor will be performing an upgrade of our ticket management system. This upgrade will provide our team with greater usability and analytics to better assist our customers.

Locations Affected: All customers will be affected.

Impact: We expect less than 30 minutes of downtime for our ticket management system to complete this upgrade. During this interruption you will be unable to create, view or modify tickets in the Customer Control Panel ( and online chat will be unavailable.

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