Scheduled Maintenance: Ticket Management System Maintenance
Date and Time of Maintenance: March 09, 2018 9:00 PM EST – March 10, 2018 3:00 AM EST (2:00 AM – 8:00 AM GMT)
Description: Our vendor will be performing maintenance on our ticketing system.
Locations Affected: All customers will be affected.
Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, and our Support chat systems. During this interruption you will be unable to create, view or modify tickets in the Customer Control Panel (https://my.hostmysite.com/) and our online chat will be unavailable.
Contact: If you have any questions regarding this notification, please contact our Support team at 1-877-215-HOST. You can also open a support ticket or support chat by logging into your control panel at https://my.hostmysite.com/, selecting the Help & Support tab, then selecting Open a Ticket or Select Support Chat.