System Status

Scheduled Maintenance: RightNow Ticketing System Dec 5 (9 AM – 11 AM GMT)

Date and Time of Maintenance:

December 5, 2016 4:00 AM EST – December 5, 2016 6:00 AM EST (9:00 AM – 11:00 AM GMT)

Description:

We will be updating the Ticketing and Chat portions of the Control Panel

Locations Affected:

All customers will be affected.

Impact:

During this maintenance the Ticketing will be intermittently unavailable and the ability to start new Chats will be intermittently

November 30th, 2016

Scheduled Maintenance: RightNow Ticketing System Nov 4 – Nov 5 (3 AM – 7 AM GMT)

Date and Time of Maintenance:
November 4, 2016 11:00 PM EDT – November 5, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description:
Our vendor will be performing maintenance on our ticketing system.

Locations Affected:
All customers will be affected.

Impact:
During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

November 3rd, 2016

Scheduled Maintenance:
RightNow Ticketing System
Oct 7 – Oct 8 (3 AM – 7 AM GMT)

Date and Time of Maintenance:
October 7, 2016 11:00 PM EDT – October 8, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description:
Our vendor will be performing maintenance on our ticketing system.

Locations Affected:
All customers will be affected.

Impact:
During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

October 7th, 2016

ColdFusion Shared Server outage – 10/5/2016

We currently have an outage with several of our older ColdFusion servers. Our platform team is working on this issue currently.

Update: All servers are back online at this time. If you have any further issues then please contact our support department.

October 5th, 2016

Notification of HostMySite Maintenance

Date and Time of Maintenance: September 28, 2016 5:00PM EDT (9:00PM GMT) – 5:30PM EDT (9:30PM GMT)

Description: HostMySite is performing emergency maintenance on our Hosted Exchange and Control Panel

Locations Affected: Newark, Delaware

Impact: The control panel will be temporarily unavailable while we restart some services.  Websites and email should be unaffected.

Contact: If you have any questions or concerns about this notification, please

September 28th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: September 2, 2016 11:00 PM EDT – September 3, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

 

Description: Our vendor will be performing maintenance on our ticketing system.

 

Locations Affected: All customers will be affected.

 

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel,

August 31st, 2016

Phone Issues – 8/24/2016 – Closed

8/24/2016 - 5:19 PM EDT

Phone system is back up and running as normal.  Sorry for the inconvenience.

 

We are currently investigating a problem with our phone system. If you have any trouble calling in, please utilize our support chat.

August 24th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: August 19, 2016 11:00 PM EDT – August 20, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description: Our vendor will be performing maintenance on our ticketing system.

Locations Affected: All customers will be affected.

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

August 19th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: August 8, 2016 2:00 AM EDT – August 8, 2016 6:00 AM EDT (6:00 AM – 10:00 AM GMT)

Description: Our vendor will be performing an upgrade of our ticket management system. This upgrade will provide our team with greater usability and analytics to better assist our customers.

Locations Affected: All customers will be affected.

Impact: We expect less than

August 5th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: August 5, 2016 11:00 PM EDT – August 6, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description: Our vendor will be performing maintenance on our ticketing system.

Locations Affected: All customers will be affected.

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

August 5th, 2016

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: August 3, 2016 2:00AM EDT (6:00AM GMT) – 6:00AM EDT (10:00AM GMT)

Description: HostMySite is performing maintenance on Win-CF04

Locations Affected: Newark, Delaware

Impact: The server will be briefly unavailable when it is rebooted. Otherwise, no impact is expected.

Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678 or create a

August 2nd, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: July 15, 2016 11:00 PM EDT – July 16, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)
Description: Our vendor will be performing maintenance on our ticketing system.
Locations Affected: All customers will be affected.
Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

July 15th, 2016

DDoS Attack: Shared Mail Server: Goose mail40.safesecureweb.com

****Update 10:49 AM EST****

The Null route has been lifted as the attack has stopped. If the attack continues it will be null routed again. We will post any updates as we have them if the issue persists. At this time mail functionality on the server should be running. Please contact support with any continued issues

 

 

 

We are currently experiencing a Denial

July 7th, 2016

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: July 5th, 2016 2:00am – 6:00am EDT through July 8th, 2016 2:00am – 6:00am EDT (July 5th 6:00am – 10:00am GMT through July 8th 6:00am – 10:00am GMT)

Description: Hypervisor Infrastructure System Patching

Locations Affected: Newark, DE

Impact: All hosted servers will experience a single period of downtime of up to 30 minutes between the hours of 2am and 6am

June 23rd, 2016

NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE

Date and Time of Maintenance: June 22, 2016 2:00AM – 6:00AM EDT (6:00AM – 10:00AM GMT)

Description: Disk drive will be expanded to support additional data

Locations Affected: Newark, DE

Impact: Brief downtime (Less than 30 minutes) is expected during the expansion on servers WIN-WEB04, WIN-WEB05, WIN-WEB10.

Contact:  If you have any questions or concerns about this notification, please contact Support (support@hostmysite.com, 877-215-4678)

June 21st, 2016 0 comments

DDoS Attack: Shared Server: win-web05

===Update 5/30/2016 5 PM === The attack has been mitigated and we have restored services on the server win-web05 on 5/30/2016
 
=== Original Post === We are currently experiencing a Denial of Service attack against the shared server win-web05. All sites on this server using the shared IP address 204.12.60.154 are currently down as we had to null route the IP to prevent further

May 30th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: May 20, 2016 11:00 PM EDT – May 21, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description: Our vendor will be performing maintenance on our ticketing system.

Locations Affected: All customers will be affected.

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

May 20th, 2016

Database server issue: win-mssql02

:: Update/Resolution 9:30am ::

The issue with the database server has been corrected and server rebooted.  The server has been functioning normally for approximately 1 hour now.

Please contact support if you need further assistance.

:: Original Post 5/11/16 7:24 am::

As of approximately 3:41am, the database server win-mssql02 is experiencing an outage that may last a few hours this morning. We are currently working

May 11th, 2016

Scheduled Maintenance: RightNow Ticketing System

Date and Time of Maintenance: May 6, 2016 11:00 PM EDT – May 7, 2016 3:00 AM EDT (3:00 AM – 7:00 AM GMT)

Description: Our vendor will be performing maintenance on our ticketing system.

Locations Affected: All customers will be affected.

Impact: During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,

May 6th, 2016

DDoS Attack: Shared Server: Lin-Web05

We are currently experiencing a Denial of Service attack against the shared server Lin-Web05. All sites on this server using the shared IP address 204.12.60.145 are currently down as we had to null route the IP to prevent further impact.

Most Denial of Service attacks can last up to 24 hours or possibly more. The null route will be reevaluated after a 24-hour period; if

May 5th, 2016

Shared MySQL Server: Lin-MySQL15

::Update/Resolution 11:32 am::

All sites using the database server, Lin-Mysql15, should be fully functional at this time. If you are still seeing issues with your site in regards to connections to your database on this server, please let us know by contacting Support. You can call us at 1-877-215-4678 or submit a ticket in your Control Panel at https://my.hostmysite.com. Thank you for your patience!

::Update

May 5th, 2016

Scheduled Maintenance: Disabling TLS 1.0 on Win-CF08

Our Platform Team will be performing scheduled maintenance on May 3, 2016 at 12 am EST to disable TLS 1.0 on shared server win-cf08.

If your site is hosted on this web server and you experience any issues with your website after this maintenance is completed, please contact support. You can call us at 1-877-215-4678 or submit a ticket in your Control Panel at https://my.hostmysite.com.

April 28th, 2016

Exchange Connectivity Issues

:: Update/Resolution 2:15 PM::

This has been resolved by our server administrators. Please contact support if you have any further questions.

:: Original Post 4/15/16 1:30 PM::

As of approximately 1:30 PM Eastern time, our Hosted Exchange environment is experiencing issues that may make customers unable to connect to their Exchange mailboxes via email clients or devices. Our Platform Administrators are working to resolve this

April 15th, 2016

Inbound Phone Issues

:: Update/Resolution 4/15/16 7:30 PM ::

Our vendor has confirmed that the issues with our local 302 numbers have been resolved. If you experience any further issues with these lines, please let us know via chat or email. Thank you.

:: Update 2:50 PM ::

All 8xx numbers should be working at this time. If you are trying to dial any our local / international

April 14th, 2016

Shared server outage – lin-web44

:: Update/Resolution 3:00pm ::

This has been resolved by our vendor and sites have been up for 30+ mintues.

Please contact support if you have any further questions.

:: Update 1:00pm ::

Our vendor is still investigating the issue.

We will update when we have more information.

:: Original Post 4/13/16 9:00am::

As of approximately 9:30am, our shared server lin-web44 is experiencing an outage that

April 13th, 2016

Database server issue: win-mssql02

:: Update/Resolution 1:00pm ::

We upgraded RAM on the server and installed pending Windows updates.

The server has been functioning normally for about 4 hours now.

Please contact support if you need further assistance.

:: Original Post 4/13/16 7:50 am::

As of approximately 12:30am, the database server win-mssql02 is experiencing an outage that may last a few hours this morning. We are currently working to 

April 13th, 2016

Shared server outage – win-cfX

:: Update/Resolution 8:00am::

We have tracked this issue back to the database server issue we are experiencing as well.
Please track that here:
http://blog.hostmysite.com/portfolio/database-server-issue-win-mssql02/

:: Original Post 4/13/16 7:30am::

As of approximately 5:30am, out shared ColdFusion web servers with win-cfX naming convention are experiencing an outage that may last a few hours this morning. We are currently working to restore the server to its former

April 13th, 2016

DDoS Attack – Shared Server – Bush

We are currently experiencing a Denial of Service attack against the shared server Bush. All sites on this server using the shared IP address 204.12.103.180 are currently down as we had to null route the IP to prevent further impact. Most Denial of Service attacks can last up to 24 hours or possibly more. The null route will be reevaluated after a 24-hour period; if

April 7th, 2016

VPS Node h222412-2 Outage

Update:

As of 11:40pm, the issues with this VPS node have been resolved. If you have any further problems then please contact support.

Original Post:

The VPS node h222412-2.hostmanagement.net is currently experiencing an outage that began at 9:30pm EST this afternoon. Our System Administrators are working urgently to restore service to this node. We will post updates to this blog article as they become available.

March 28th, 2016

DDoS Attack – Shared Server – win-web07

:: Resolved 3/17 10:43AM EST ::

The Denial of Service attack again our shared server win-web07 has been lifted.  All sites on this server should now be functional and available.   If you have any remaining issues, please contact our Support team.

Thank you for your patience.

 

::: Original Post 3/16 5:14PM EST::

We are currently experiencing a Denial of Service attack against the

March 16th, 2016

Shared Server Outage – Kingfisher

:: Resolution Post 3/16/16 10:00 AM::

A restore was not necessary.  The server is now online.

:: Original Post 3/16/16 7:40 AM::

As of approximately 7:00am, the shared ColdFusion web server Kingfisher is experiencing an outage that may last a few hours this morning. We are currently performing a bare metal restore to restore the server to its former functionality. If you are hosted

March 16th, 2016

HMS Scheduled Maintenance

Maintenance is being performed to provide additional power redundancy to our Dedicated Server racks in the Data Center. Downtime is expected to not exceed 30 minutes within the given window. During this time, you will be unable to have a restore performed on your environment.

 

If you have any questions regarding this notification, please contact your Support team directly. Support team-specific contact details can

March 14th, 2016

HostMySite Control Panel Issues

:: Update 3/7 ::

As of 11:00AM Eastern, we are, once again, experiencing some issues with the Customer Control Panel.  Access via http://my.hostmysite.com will be not be available or limited.  Our System Administrators are working with the manufacturer, Odin, to correct the issues as soon as possible to restore the Control Panel to full functionality. Again, be aware, access will be slow or intermittent.  Please

March 3rd, 2016

HostMySite Control Panel Issues

::Update::

As of 4:30PM Eastern, functionality to the HostMySite Control Panel has been restored.  Access and management in the http://my.hostmysite.com website is now available.  We thank you for your patience.

:::Original Post ::::

As of 3:30PM Eastern, we are currently experiencing some issues with the Customer Control Panel.  Access via http://my.hostmysite.com will be not be available or limited.  Our System Administrators are working to correct

March 1st, 2016

Shared Server Outage: Heron

::Update 2/29  3:10 pm::

We have discovered a hardware issue with Heron, so will be working to migrate all active websites to a new, stable web server. All customers will be contacted directly with further details on their site's migration.

 

:: Original Post 2/26/16 8:46 AM::

As of approximately 3:00am, the shared ColdFusion web server Heron is experiencing an outage that may last a

February 26th, 2016

Shared Server Outage: Lin-Web20

::Update 2:05pm::

The bare metal restore was found unsuccessful after the server was QA'd and is being done once more.  We apologize for the inconvenience and thank you for your patience.

 

::Update 1:27pm::

The bare metal restore has now completed.  Our Admins are now working to bring the server and its services back to normal functionality to restore website hosting once again.  Thank you

February 24th, 2016

DDoS Attack – Shared Server – win-cf10

:: Update 2/18 10:20AM ::

The null route was reverted temporarily; however, as of about 5:30AM Eastern on Thursday 5/18, our Network Operations team found the attacks have not yet subsided. As a result, the null route of the IP has been extended for another 24 hours. We will post further updates to this blog when available. Thank you for your patience.

:: Update 2/16

February 16th, 2016

HMS Mail Server Outage – HMS-Mail008 (mail77)

:: Update, 12:31pm EST, 2/2/2016 ::

The server issue has been resolved and all domains should be to access email at this time.  If there is any issue remaining, please contact our Support team.

:: Original Post::

We’re currently experiencing an outage on mail server server HMS-mail008 (mail77). Our team is actively working on this as a top priority and hope to have it resolved

February 2nd, 2016

DDoS Attack – Shared Server – win-cf10

:: Update, 9:28am EST, 2/1/2016 ::

The server issue has been resolved and all sites should be accessible at this time.  If there is any issue remaining, please contact our Support team.

:: Update, 8:11am EST, 2/1/2016 ::

The null route has been lifted; however there is an issue still occurring on the server.  At this time, we are continuing to work towards restoring service

January 31st, 2016 0 comments /

DDoS Attack – Shared Server – win-webpro01

:: Update, 1:45pm EST, 1/18/2016 ::

The null route was temporarily lifted; however the attack was still occurring. Due to the intensity of the attack, the null route will be in effect permanently on the shared IP 67.59.136.111. If your site is currently using this shared IP on win-webpro01, please contact Support and we'll assign you with a new IP address exclusive to your site.

January 18th, 2016 0 comments

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