System Status
HostMySite – Notification of Maintenance – VPS Node 222412-20 – March 27th, 2018 2:00am – 6:00am EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Dates and Time of Maintenance: March 27th, 2018 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Our operations team will be performing maintenance on VPS node 222412-20.
Locations Affected: Newark, Delaware
Impact: We expect less than 30 minutes of downtime.
Contact: If you have any questions or concerns about this notification, please create a support ticket through your customer
HostMySite – Notification of Maintenance – Skywarp – February 21st, 2018 – 2 AM EST – 6 AM EST
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Dates and Time of Maintenance: February 21st, 2018 2:00AM EST (7:00AM GMT) – 6:00AM EST (11:00AM GMT)
Description: Our platform team will be performing maintenance on shared mail server Skywarp.
Locations Affected: Newark, Delaware
Impact: We expect less than 30 minutes of downtime.
Contact: If you have any questions or concerns about this notification, please create a support ticket through
HostMySite – Notification of Maintenance – win-web02 – January 24th, 2018 – 2 AM EST – 6 AM EST
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Dates and Time of Maintenance: January 24th, 2017 2:00AM EST (7:00AM GMT) – 6:00AM EST (11:00AM GMT)
Description: Hostmysite will be upgrading PHP to version 5.6.14 on your server.
Locations Affected: Newark, Delaware
Impact: Applications running PHP will be intermittently unavailable during the course of the maintenance. Certain legacy deprecated code may no longer work as expected. Please see http://php.net/manual/en/migration56.deprecated.php
Hostmysite – Multiple-Customer Impacting Server outage lin-web19
Currently we are experiencing performance issues on this server that are being investigated by our Platform team. This may cause some sites on this server to load slowly, or intermittently. Please check back later for updates. If you have any questions or concerns you can contact support regarding this.
Canceled: HostMySite – Notification of Maintenance – win-mail06 – January 11, 2017 – 2 AM to 6 AM EST
CANCELED
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: January 11th - 2 AM to 6 AM EST (7:00am – 11:00am GMT)
Description: Setting affecting acceptable UID values for IMAP connections will be modified for better compatibility with Outlook clients.
Locations Affected: Newark, DE
Impact: Email services will be unavailable during maintenance. No emails will be lost, however delivery of emails may be
HostMySite – Notification of Maintenance – win-mail02 – November 9, 2017 – 2 AM to 6 AM EST
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: November 9th, 2017 - 2 AM to 6 AM EST (7:00am – 11:00am GMT)
Description: Win-mail02 will have it's RAID battery and cable replaced.
Locations Affected: Newark, DE
Impact: Email services will be unavailable during maintenance. No emails will be lost, however delivery of emails may be slightly delayed once the server is powered back
HostMySite – Notification of Maintenance – Wheeljack (mail18.safesecureweb.com)- November 9, 2017 – 2 AM to 6 AM EST
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: November 9th, 2017 - 2 AM to 6 AM EST (7:00am – 11:00am GMT)
Description: Wheeljack (mail18.safesecureweb.com) will have it's RAID battery and cable replaced.
Locations Affected: Newark, DE
Impact: Email services will be unavailable during maintenance. No emails will be lost, however delivery of emails may be slightly delayed once the server is powered
HostMySite – Notification of Maintenance – Upgrade Hosted Exchange SSL Cert – Oct 20, 2017 – 2 AM – 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: Oct 18, 19, & 20, 2017 - 2:00am – 6:00am EDT (4:00am – 10:00am GMT)
Description: SSL Cert for myexchangeemail.com will be upgraded
Locations Affected: Newark, DE
Impact: The SSL Cert on https://exch.myexchangeemail.com will be upgraded, as well as SMTP, POP and IMAP exchange services. No downtime is expected.
Contact: If you have any questions
HostMySite – Notification of Maintenance – Office365 Automation Application Upgrade – Oct 18, 19, & 20, 2017 – 2 AM – 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: Oct 18, 19, & 20, 2017 - 2:00am – 6:00am EDT (4:00am – 10:00am GMT)
Description: Office365 Automation Application Upgrade to fix multiple bugs within.
Locations Affected: Newark, DE
Impact: Online ordering of new or upgrading existing Office365 subscriptions and adding/removing of Office365 seat licenses will be disabled when the upgrade is actively being processed.
**POTENTIAL** Customer email outages due to migrations.
HostMySite is currently in the process of doing email migrations to updated email servers for only certain customers. Currently we're sending out notifications to certain more legacy customers in small batches asking them to schedule a time with us to do their migrations. If you do not receive the initial notification about email migrations on Sept 8th (Subject: HostMySite – IMPORTANT - Information Regarding Your
HostMySite – Notification of Maintenance – HostMySite Control Panel Upgrade – October 6th, 2017 10:00PM EDT (2:00AM GMT) – October 9th 7:00AM EST (11:00AM GMT)
Dear Customer,
Dates and Time of Maintenance: October 6th, 2017 10:00PM EDT (2:00AM GMT) – October 9th 7:00AM EST (11:00AM GMT)
Description: HostMySite is performing an upgrade of our Control Panel and Automation systems. This update includes many service and security enhancements.
Locations Affected: Newark, Delaware
Impact: The Control Panel (https://my.hostmysite.com) may be inaccessible during the maintenance windows listed above. Hosting services will remain online
HostMySite – Notification of Maintenance – Office365 Automation Application Upgrade – Sept 20, 21, & 22, 2017 – 12 AM (Midnight) – 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: Sept 20, 21, & 22, 2017 - 12:00am – 6:00am EDT (4:00am – 10:00am GMT)
Description: Office365 Automation Application Upgrade due to Microsoft discontinuing their CREST API and replacing it with their new Partner Center API
Locations Affected: Newark, DE
Impact: Online ordering of new or upgrading existing Office365 subscriptions and adding/removing of Office365 seat
HostMySite – Notification of Maintenance – Mail Server Merrick (Merik) – August 30, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: August 30th, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Server will have software installed and may need a reboot.
Locations Affected: Newark, DE
Impact: Sites email could be down for a couple of minutes while the server is rebooted, however there is a possibility that a reboot will not be nessesary.
Contact:
HostMySite – Notification of Maintenance – Toucan – August 29, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: August 29th, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Server will be restarted to replace a RAID card battery.
Locations Affected: Newark, DE
Impact: Sites will experience a single period of downtime of up to 30 minutes between the hours of 2am and 6am EDT (6am and 10am GMT).
Contact: If you
Hostmysite – Multiple-Customer Impacting Server outage lin-web23
Shared websites on server are currently not resolving. Platform is looking into the issue.
UPDATE:
Sites are all back up and running now.
HostMySite – Notification of Maintenance – Galvatron(mail54) – August 18, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: August 18th, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Server will have it's RAID battery and cable replaced.
Locations Affected: Newark, DE
Impact: Email services will be unavailable during maintenance. No emails will be lost, however delivery of emails may be slightly delayed once the server is powered back on.
Contact: If
HostMySite – Notification of Maintenance – Linweb50 – Linweb46 – Linweb44 – Linweb42 – Linweb48 – July 26, 2017 – 4 AM to 6 AM EDT
Date and Time of Maintenance: July 26, 2017 – 4 AM to 6 AM EDT
Description: Servers will have auto-patching package fixed.
Locations Affected: Newark, DE
Impact: Servers will need a reboot so sites on the servers will be down during the reboot.
Contact: If you have any questions regarding this notification, please contact our Support team at 1-877-215-HOST. You can also open a support
HostMySite – Notification of Maintenance – Win-CF05 – July 20, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: July 20th, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Server will be restarted to add additional RAM.
Locations Affected: Newark, DE
Impact: Sites will experience a single period of downtime of up to 30 minutes between the hours of 2am and 6am EDT (6am and 10am GMT).
Contact: If you have any
HostMySite – Notification of Maintenance – Falcon – July 13, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: July 13th, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Raid card and battery cable will be replaced in CF server Falcon.
Locations Affected: Newark, DE
Impact: Sites will experience a single period of downtime of up to 30 minutes between the hours of 2am and 6am EDT (6am and 10am GMT).
Contact:
HostMySite – Notification of Maintenance – HMS-VPS-Node21 – July 13, 2017 – 2 AM to 6 AM EDT
Virtuozzo Containers hardware node HMS-VPS-Node21 will be rebooted between the hours of 2AM and 6AM EDT (6AM - 10 AM GT).
If you have any questions regarding this notification, please contact our Support team at 1-877-215-HOST. You can also open a support ticket or support chat by logging into your control panel at https://my.hostmysite.com/, selecting the Help & Support tab, then selecting Open a Ticket
HostMySite – Notification of Maintenance – Cyclonus (mail61) – July 13, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: July 13, 2017 2:00am – 6:00am EDT (6:00am – 10:00a GMT)
Description: The mail server Cyclonus (also known as mail61.safesecureweb.com) will have it’s RAID battery replaced.
Locations Affected: Newark, Delaware
Impact: Mail services (ie: SMTP, POP3, IMAP) will be unavailable for approximately 20 minutes. Mail being sent to your mailboxes will be queued on
HostMySite – Notification of Maintenance – ecomm-web01– June 22, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: June 22, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Email server ecomm-web01 will have it's RAID card battery replaced.
Locations Affected: Newark, Delaware
Impact: The email server will be unavailable for approximately 15 minutes. Websites and stores hosted on this server will be unavailable during this time.
Contact: If you have any
HostMySite – Notification of Maintenance – Kickback – April 8, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: April 8, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: Email server Kickback will have it's RAID card battery replaced.
Locations Affected: Newark, Delaware
Impact: The email server will be unavailable for approximately 15 minutes. Email services will be unavailable, however emails sent will be queued and will delivered once the server comes
Hostmysite – Multiple-Customer Impacting Server outage – White
This shared server's IIS metabase is corrupt and locked from removal. Check disk is running on it and a barmetal restore from backups is also being performed. Currently the web sites on the server are down, due to this issue.
HostMySite – Notification of Maintenance – Eagle – May 19, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE:
Date and Time of Maintenance: May 19, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: The VMWare ESXi node, which the server eagle resides on, will be rebooted for quick system maintenance.
Locations Affected: Newark, Delaware
Impact: The web server will be unavailable for approximately 15 minutes.
Contact: If you have any questions or concerns about this notification,
HostMySite – Notification of Maintenance – OPTIMUS – mail1.safesecureweb.com – May 8, 2017 – 7 PM to 10 PM EDT
Date and Time of Maintenance: May 8, 2017 7:00pm – 10:00pm EDT (11:00pm – 2:00am GMT)
Description: Changing email delivery gateway server over to our new outbound cluster.
Locations Affected: Newark, Delaware
Impact: Email services will remain up and running. If delivery issues are observed, the change will be rolled back immediately.
HostMySite – Notification of Maintenance – Pelican – May 9, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE
Date and Time of Maintenance: May 9, 2017 2:00am – 6:00am EDT (6:00am – 10:00pm GMT)
Description: RAID card battery replacement cable will be installed on the web server.
Locations Affected: Newark, Delaware
Impact: All websites hosted on the server will be unavailable when the maintenance is being performed. Anticipated downtown is about 20 minutes.
Contact: If you have any
HostMySite – Notification of Maintenance – Mail68 and Grapple – March 25, 2017 – 2 AM to 6 AM EDT
NOTIFICATION OF HOSTMYSITE SCHEDULED MAINTENANCE
Date and Time of Maintenance: April 25, 2017 2:00am – 6:00am EDT (6:00am – 10:00pm GMT)
Description: RAID card battery replacement will be performed on your mail server.
Locations Affected: Newark, Delaware
Impact: Email server will be offline and unavailable briefly for the RAID card battery replacement. All services (SMTP, POP, IMAP, WebMail, etc) will be unavailable during this time.
HostMySite – Notification of Maintenance – Power Interruption To Backup Servers – April 20th, 2017 – 10 PM to 1 AM
Date and Time of Maintenance: April 20th, 2017 10:00pm – 1:00am EDT (2:00am – 5:00am GMT)
Affecting backups and restores for the following servers:
Obama
Bamboo
Metalhead
NewYork
Cardinal
Force
Allegro
Hamlin
Ratchet
Hawk
Vulture
Bush
NewMexico
Nebula
Delorean
Meteor
Might
Dirge
Jackson
Description: Maintenance is being performed to provide additional power redundancy to our racks in the Data Center. Power supplying your backup server
Scheduled Maintenance: RightNow Ticketing System
Date and Time of Maintenance: April 10, 2017 3:00 am – 6:00 am EDT (7:00 am – 10:00 am GMT)
Description: Our vendor will be performing an upgrade of our ticket management system. This upgrade will provide our team with greater usability and analytics to better assist our customers.
Locations Affected: All customers will be affected.
Impact: We expect less than 30 minutes of downtime
HostMySite – Notification of Maintenance – WIN-CF15 – March 31, 2017 – 2 AM to 6 AM EDT
Date and Time of Maintenance: March 31, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: SSL ciphers and protocols will be updated on server.
Locations Affected: Newark, Delaware
Impact: There will be up to 30 minutes of downtime while the settings take effect.
Contact: If you have any questions or concerns about this notification, please contact HostMySite at 1-877-215-4678 (+1.302-731-4948) or log into
HostMySite – Notification of Maintenance – Huffer – March 29, 2017 – 2 AM to 6 AM EDT
Date and Time of Maintenance: March 29, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: RAID card battery will be replaced on server.
Locations Affected: Newark, Delaware
Impact: Server will be shut down and powered off when maintenance is being performed. Anticipated downtime is 30 minutes.
Contact: If you have any questions or concerns about this notification, please contact HostMySite at 1-877-215-4678 (+1.302-731-4948)
HostMySite – Notification of Maintenance – Mercedes, Falcon, Delorean, & Turkey – March 29, 2017 – 2 AM to 6 AM EDT
Date and Time of Maintenance: March 29, 2017 2:00am – 6:00am EDT (6:00am – 10:00am GMT)
Description: RAID card battery will be replaced on server.
Locations Affected: Newark, Delaware
Impact: Server will be shut down and powered off when maintenance is being performed. Anticipated downtime is 30 minutes.
Contact: If you have any questions or concerns about this notification, please contact HostMySite at 1-877-215-4678 (+1.302-731-4948)
Scheduled Maintenance: RightNow Ticketing System March 17, 2017 11:00 PM EDT – March 18, 2017 4:00 AM EDT (3:00 AM – 8:00 AM GMT)
Date and Time of Maintenance: March 17, 2017 11:00 PM EDT – March 18, 2017 4:00 AM EDT (3:00 AM – 8:00 AM GMT)
Description:
Our vendor will be performing maintenance on our ticketing system.
Locations Affected:
All customers will be affected.
Impact:
During this maintenance you may potentially experience service unavailability of the ticketing system section of the Customer Control Panel, Support chat systems,
HostMySite
– Notice of Maintenance –
Support Ticketing System MaintenanceMarch 10, 2017 11:00 PM EST – March 11, 2017 3:00 AM EST
Date and Time of Maintenance: March 10, 2017 11:00 PM EST – March 11, 2017 3:00 AM EST (4:00 AM – 8:00 AM GMT)
Description: Our support ticketing software vendor will be performing system maintenance.
Locations Affected: All customers will be affected.
Impact: The maintenance should have little or no impact to our support ticketing system. In the event of a service interruption, HostMySite customers
HostMySite – Notification of Maintenance – Mail83.safesecureweb.com – March 17, 2017 – 2 AM to 4 AM EDT
Date and Time of Maintenance: 3/17/2017 2:00:00 AM EDT - 3/17/2017 4:00:00 AM EDT
Description: Server Mail83.safesecureweb.com RAID Battery Replacement
Locations Affected: Newark, Delaware
Impact: Machine will be unavailable while the RAID battery is being replaced. eMail may be unavailable for a brief period and any email sent or waiting to be received during maintenance will be held in queue.
Contact: If you have any
HostMySite – Notification of Maintenance – Server Pro-mail001 – March 10, 2017 – 2 AM to 4 AM
Date and Time of Maintenance: 3/10/2017 2:00:00 AM - 3/10/2017 4:00:00 AM
Description: Server Pro-mail001 RAM Replacement
Locations Affected: Newark, Delaware
Impact: Machine will be unavailable while RAM is being replaced. eMail may be unavailable for a brief period and any email sent or waiting to be received during maintenance will be held in queue.
Contact: If you have any questions or concerns about this
HostMySite – Notification of Maintenance – Server Sideswipe – March 10, 2017 – 2 AM to 4 AM
Date and Time of Maintenance: 3/10/2017 2:00:00 AM - 3/10/2017 4:00:00 AM
Description: Server Sideswipe RAID battery replacement
Locations Affected: Newark, Delaware
Impact: Machine will be unavailable while RAID battery is being replaced.
Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678. Additional contact details may be found at https://www.hostmysite.com/support
2/8/17 Multi-customer impacting event
=== Incident Start ===
At around 3am EST, a networking device in our Newark datacenter went down.
We are working diligently to resolve the incident as quickly as possible.
Services hosted on the following servers are currently down:
Mail Servers:
Optimus
Defcon
hms-mail005
Grapple
Hoist
Hardhead
Database server:
Palm
Web servers:
Falcon
Quail
=== Update/Resolution 6:15am ===
The servers behind the down
Notification of HostMySite Maintenance
Date and Time of Maintenance: 2/10/2017 3:00:00 AM - 2/10/2017 4:00:00 AM
Description: : A failed RAID DIMM (DIMM 2) will be replaced.
Locations Affected: Newark, Delaware
Impact: Machine will be unavailable while RAM is being replaced.
Contact: If you have any questions or concerns about this notification, please contact our support team at (877)-215-4678
