Who’s That HostMySite Tech? Stacie Hays

Stacy Hays Tech Support Profile

At HostMySite, we have amazingly-talented people that work around the clock to make sure your web hosting experience is the best it can be. When you contact us for assistance, did you ever wonder who is behind that voice you hear on the phone? Get to know what makes our staff tick with this issue’s HostMySite Staff Profile: Stacie Hays. She even has a special Discount Promotion Code for you!

Name and Job Title:
Stacie Hays, Technical Support Representative

How long have you been with HostMySite?
6 months

What do you do for us here at HostMySite? What does your day to day look like?
I provide phone, chat, and e-mail technical support for customers, as well as assist with the management of HostMySite’s cultural activities.

What is your background?
I have worked in phone based customer service since 2006 but this is my first technical support job, despite a lifelong love of computers and technology. I have worked in other industries and have done all sorts of things, including training dogs, driving a forklift, and working at a surf stand.

How did you gain your technological knowledge?
I learned a lot of what I know about server management and web hosting from my training at HostMySite. I have acquired basic knowledge of web design and site building as a hobby. HostMySite was a great opportunity for me to learn a lot of the “behind the scenes” stuff. 

What’s your area of expertise? Is there a certain subject you like helping customers with the most?
I would have to say it’s probably assisting clients with e-mail set up. It can require a lot of trouble shooting to find the precise issue that’s preventing the desired result, and I am the type of person who likes to go over the details. It’s like solving a puzzle.

What are your hobbies outside of work?
I enjoy spending time with my friends and playing video games or tabletop games (such as Dungeons and Dragons) with them, time with my family, and of course time outdoors/at the beach. I also enjoy working with animals

Give us a few interesting/random facts about you.
When my (very old) bulldog went deaf, I worked with him to re-teach him his commands in sign language.
I do not like the Pink starbursts and this fact is the source of constant friction between me and everyone I’ve ever met because apparently the Pink Starbursts are the most beloved of the flavors.
My favorite story is Tolkien’s Lord of the Rings/The Hobbit series.

What’s your favorite thing about working at HostMySite?
Aside from the opportunity to help people every day, I would have to say our amazing culture. I’ve never worked at a place where the people in charge are so willing to take fun ideas (like our Back to the Future Day) and let us run with them.

Stacie, what’s your Staff Profile Promo!
If our fine customers enter the promotion code: “stacie-hms” –all lower case, when ordering a new hosting plan, they’ll get up to 20% Off for Life on hosting plans. 2-year plans get the 20% Off, 1-year plans get 15% Off, and month-to-month hosting plans get 10% Off and that’s for the life of their subscription!

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