Name and Job Title:
Keith Walls, Technical Support Representative
How long have you been with HostMySite?
A little over three years now.
What do you do for us here at HostMySite? What does your day to day look like?
On the day to day, a lot of varied and interesting issues come my way. From DNS to DSN and VPS to VPN. There is never a dull moment!
What is your background?
I have a degree in computer and network administration and a work history that includes a fling as a self-employed break/fix computer repair tech.
How did you gain your technological knowledge?
My father was working in IT before I came around so I grew up surrounded by computers from the very start; that has given me a somewhat innate understanding of technology which allows me to pick up new tech with relative ease.
What’s your area of expertise? Is there a certain subject you like helping customers with the most?
Troubleshooting server-side issues is something that I personally enjoy. They are like a puzzle with the errors as hints and the logs as clues towards the ultimate goal: a solution.
What are your hobbies outside of work?
I’ve been getting into geocaching recently; for the uninitiated, you use GPS coordinates to try to find hidden containers of varying size. Kinda like hide and seek but with boxes.
Give us a few interesting/random facts about you.
Through a string of events I managed to create the concept art for an item that ended up becoming part of a video game. Also I have an adorable new addition to my house–a kitten!.
Do you advice or customers based on the types of support calls you get?
Well, we get a lot of calls about spam and we have a great filtering add-on called SpamExperts. For only a few of dollars a month, this filter can really wipe out your spam. It’s much better than the the default spam filter you get with our email package because your mail is filtered through a preliminary system that refers to a huge database of known spam first. It will even detect potential viruses in email and filter those out too.
Another of the many products we provide is Azure Cloud servers! They are at the forefront of new technologies, particularly for developers, and allows unprecedented control over the web server systems, even when compared to our VPS offerings.
What’s your favorite thing about working at HostMySite?
I enjoy being given the opportunity to help people on a daily basis. It is really rewarding to be able to hear genuine thankfulness in a voice!
Keith, what’s your Staff Spotlight Special Offer and Promo Code!
Until the end of this summer, 2016, HostMySite Customers can get 30% Off for Life on any new Hosting Plan when they enter my PromoCode: keith-hms (all lowercase) during checkout! If there is another promotion code displaying in your order just select the OK button and you will be able to enter my promotion code!